With Highway Entertainment you can buy with confidence as we stand behind our products and service.
However, before making a purchase we recommend that you:
Returning Policy: Defective Items "Dead on Arrival"
Unless you have purchased a product which is sold "as-is" or "without warranty", we gladly accept defective products for refund.
At the sole discretion of Highway Entertainment, we will issue a credit note, send a new replacement item, or repair the product. All costs associated with the return back to our warehouse are to be paid by you, and we will pay for the cost of shipping the replacement item back to you.
We will work together with you to solve all problems quickly. However, all returns must be authorized via our RMA (Return Merchandise Authorization) number system.
Returning Policy: Non-Defective Items
Please think carefully before making any purchases, as refunds are not always available for change of mind purchases or items that are unsuitable. Some products, especially smaller items available in our main warehouse, may be returned or exchanged but this is not always the case.
Consider these examples;
If ever in doubt about our returns policy, simply ask one of our team prior to purchase
Return Merchandise Authorization Number (RMA)
All goods being returned need to be approved by Highway Entertainment Pty Ltd through an RMA. This number is very important because it allows our warehouse manager to quickly process your return and keep you informed when the goods arrive and status. Without this RMA number, your goods will not be accepted.
When returning goods, please always display the RMA number on the package and enclose the RMA form inside the carton/package. To apply for an RMA number, please contact one of our sales staff.
All returns to be sent to;
44-48 Maitland Rd,
NSW 2304 Australia
All returns must be shipped freight prepaid, and have a tracking number. Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by Highway Entertainment Pty Ltd.